Chromebooks & Tech Help
Aspen Login
New Students
Please check with your Counselor or the Library staff.
Returning Students
Students may reset their own Aspen passwords if they have set their security preferences.
Click "I forgot my password" on the login screen.
On the Password Reset screen, type in your login and school email
Answer your security question
Submit
A password reset will be sent to your email address. Check your spam folder if you don't receive it.
If the above steps fail to reset your password, you should send n email to familyportal@portsmouthschoolsri.org from your school email address explaining the issue.
Chromebooks
So You Have a Damaged Device
Before filling out a Repair Request, reboot the device, restart your wireless router, make sure you are connected to the internet and signed in with your school account.
Go to the PHS Patriot Library to fill out a Repair Request Ticket
Exchange your damaged Chromebook for a loaner
You will receive an email from the library when your Chromebook is repaired and ready for pick-up
What is "Damage"?
Physical damage - not connection or operating software issues
Screen: cracks, disturbance, liquid display, anything that prevents the screen from working correctly
Keyboard: missing keys, malfunctioning keys, stuck mousepad, etc.
Battery: not charging
So You Need a Chromebook
Students must use a district-issued Chromebook. There is no Bring Your Own Device Policy at Portsmouth Schools.
You will be contacted to pick up your device in the school library when it is ready.
Odds & Ends
Stickers are not allowed to be affixed directly to the district device. If you purchase a shell casing, you can put stickers on the shell.
Students should power-refresh their device on a regular basis to ensure that auto-updates run.