Chromebooks & Tech Help

Aspen Login

New Students

  • Please check with your Counselor or the Library staff. 

Returning Students

  • Students may reset their own Aspen passwords if they have set their security preferences.

    • Click "I forgot my password" on the login screen.

    • On the Password Reset screen, type in your login and school email

    • Answer your security question

    • Submit

    • A password reset will be sent to your email address. Check your spam folder if you don't receive it.

    • If the above steps fail to reset your password, you should send n email to familyportal@portsmouthschoolsri.org from your school email address explaining the issue.

Chromebooks

So You Have a Damaged Device

  • Before filling out a Repair Request, reboot the device, restart your wireless router, make sure you are connected to the internet and signed in with your school account.

  • Go to the PHS Patriot Library to fill out a Repair Request Ticket

  • Exchange your damaged Chromebook for a loaner

  • You will receive an email from the library when your Chromebook is repaired and ready for pick-up 

  • What is "Damage"? 

    • Physical damage - not connection or operating software issues

    • Screen: cracks, disturbance, liquid display, anything that prevents the screen from working correctly

    • Keyboard: missing keys, malfunctioning keys, stuck mousepad, etc.

    • Battery: not charging

So You Need a Chromebook

  • Students must use a district-issued Chromebook. There is no Bring Your Own Device Policy at Portsmouth Schools. 

  • You will be contacted to pick up your device in the school library when it is ready.

Odds & Ends

  • Stickers are not allowed to be affixed directly to the district device. If you purchase a shell casing, you can put stickers on the shell. 

  • Students should power-refresh their device on a regular basis to ensure that auto-updates run.